Doctors Ashbell & Lewis are partners in a small but busy rural GP's practice. They have had a small 2 line 3 extension PABX which they have rented for years.

"We have been missing some large system PABX features like caller display and the ability to answer some calls and ignore others"

"We have open clinics on Tuesdays and Thursdays, it would be a real bonus if the visiting nurses who run these clinics had access to a phone, but wiring a new extension to the room that they hold the clinic in, is something we have just never got round to"

"At the end of the day we're doctors and we understand our profession very well, we have no time or inclination to learn about telephones, and every time we make an enquiry our phone company want to send a representative to sell us a new complex system and wire in new extensions and we just don't have the time!"

"Since installing the DECTsys PABX we have the flexibility we need, we have handsets at reception and our 2 consultation rooms, we can also carry them to the examination room and have also allocated 2 handsets to our visiting nurses for use during clinic open days. As a bonus we all make use of the speakerphone function - it sometimes takes ages to get through to the right person at the hospital when we're waiting for test results"

"We also use an answering machine to give patients our opening times and the number for the locum service in case they need out of hours care, and therefore the extra wired socket on the back of the small system unit was ideal for us to plug our answering machine into"

"So now we have a 2 line system with 6 extensions and the whole system was installed in under 10 minutes - and it belongs to us. In fact the total system cost us just under £750, amazing when you think that we were paying £700 a year (£175 per quarter) for rental and maintenance on our old system and we only had 3 extensions."

"And knowing that if we ever need an extra extension for a new member of staff, all we need to do is order another handset is a great comfort."