To return a faulty DECTsys product please telephone our call centre 0845 366 4537 for return authorisation. Indicate the reason for your return, include the invoice with your return, and wrap the package securely. For return of DECTsys products we will arrange for a carrier to collect the goods from the address to which they were originally delivered. You will be notified as to the date and approximate time of collection.

For DECTsys product returns please post to following address by RECORDED DELIVERY.

DECTsys Returns
PDT
Salbec House
Winders Way
Salford
Greater Manchester
M6 6AR
United Kingdom

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Refunds

We will notify you via e-mail of your refund once we have received and processed the returned item. Please note that we can refund delivery costs only if the return is a result of our error or the returned item is found to be faulty.

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Testing

We do test every single return, if a returned item is found not to be faulty by our test centre we may, at our discretion, deduct any delivery charges from your refund amount.

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Problems and Questions

If you have any problems with your order, please don't hesitate to contact us:
E-mail: info@pdtuk.com
Telephone: 0845 366 4537(UK Only)
+44 (0)845 366 4537 (Outside UK)
Fax: +44 (0)845 366 4531

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Feedback

If you have any comments or suggestions, please send them to: info@pdtuk.com